These Terms and Conditions govern your use of winall and establish the contractual relationship between you and our platform. Please read carefully before using our services.
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
Welcome to winall. By accessing, registering an account, or using any service provided by winall (the "Platform"), you agree to be bound by these Terms and Conditions (the "Terms"), our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with any part of these Terms, you must not use the Platform.
winall operates as an international online gaming platform serving Indonesian residents. These Terms constitute a legally binding agreement between you (the "User" or "Player") and winall (the "Company," "we," "us," or "our"). We reserve the right to amend, modify, or update these Terms at any time. Material changes will be communicated via email or prominent notice on the Platform. Your continued use of winall after such changes constitutes acceptance of the revised Terms.
For the purposes of these Terms, the following definitions apply:
To register and use winall, you must meet the following criteria:
winall enforces strict age verification through mandatory KYC procedures. Any attempt to register an account if you are under 21 years of age will result in immediate account closure, forfeiture of funds, and potential reporting to relevant authorities.
You may register only one Account per person. Multiple accounts (often called "duplicate accounts") are strictly prohibited. Each Account must be registered using accurate and truthful personal information, including:
You are responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your login details with any third party. Any activity conducted through your Account will be deemed to have been authorized by you. If you suspect unauthorized access to your Account, you must notify winall customer support immediately.
To comply with anti-money laundering (AML) regulations and to protect the integrity of our Platform, winall requires all users to complete KYC verification. You will be asked to provide:
KYC verification is typically completed within 1–24 hours. Withdrawals may be delayed or restricted until KYC verification is successfully completed. Providing false, misleading, or forged documents will result in immediate Account suspension, forfeiture of funds, and possible legal action.
The following categories of persons are prohibited from registering or using winall:
winall accepts deposits from the following Indonesian payment methods:
All transactions are processed in Indonesian Rupiah (IDR / Rp). The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, though individual payment providers may impose their own limits.
Deposits are typically credited to your Account balance instantly upon confirmation by the payment provider. In rare cases, deposits may take up to 15 minutes to appear. If a deposit does not appear within 30 minutes, contact our customer support team with your transaction reference number.
You may only deposit funds from a payment method registered in your own name. Deposits from third-party accounts (family members, friends, business accounts) are strictly prohibited. If we detect third-party deposits, your Account may be suspended, and funds may be returned to the source.
winall does not charge any fees for deposits. However, your bank or e-wallet provider may impose their own transaction fees. You are responsible for any such fees.
To request a withdrawal, navigate to the "Withdraw" section of your Account dashboard and select your preferred withdrawal method. Withdrawal requests are typically processed within 5 minutes during business hours. VIP members enjoy even faster processing times.
The minimum withdrawal amount is Rp 100,000. Standard accounts have a daily withdrawal limit of Rp 50,000,000 and a monthly limit of Rp 500,000,000. VIP tier members may have higher or unlimited withdrawal limits based on their loyalty status.
For security and AML compliance, withdrawals must be made to the same payment method and account used for deposits. If you wish to withdraw to a different account, you must contact customer support and complete additional verification steps.
Before a withdrawal can be processed, you must meet the following conditions:
winall does not charge withdrawal fees. However, receiving banks or e-wallet providers may deduct their own processing fees. You are responsible for any such fees.
winall offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. Each bonus is subject to specific terms and conditions, including:
winall reserves the right to cancel or void any bonus, and confiscate associated winnings, if we determine that bonus terms have been abused. Bonus abuse includes but is not limited to:
You may opt out of receiving bonus offers by contacting customer support. Once opted out, you will no longer be eligible for promotional offers until you opt back in.
All sports bets are subject to the official rules of the relevant sports governing body (e.g., FIFA for football, FIBA for basketball). In the event of a match being postponed, abandoned, or canceled, standard betting industry rules apply:
All casino games (slots, live dealer games, table games) are governed by their respective game rules, which are accessible within each game interface. winall partners only with certified game providers whose RNG (Random Number Generator) systems are independently audited for fairness.
If you experience a disconnection or technical issue during a game or bet placement, the following applies:
The following activities are strictly prohibited and will result in Account suspension and forfeiture of funds:
winall is committed to promoting responsible gaming. We provide tools to help you manage your gaming activity, including:
If you feel that gambling is negatively affecting your life, we encourage you to seek help. Visit our Responsible Gaming page for resources and contact information for support organizations.
To the fullest extent permitted by law, winall and its officers, directors, employees, and affiliates shall not be liable for:
Our total liability to you for any claim arising out of or related to these Terms or your use of winall shall not exceed the amount you have deposited into your Account in the 12 months preceding the claim.
All content on the winall Platform, including but not limited to logos, graphics, software, text, images, and trademarks, is the property of winall or its licensors and is protected by Indonesian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.
These Terms are governed by and construed in accordance with international gaming law principles and the laws of the jurisdiction in which winall is licensed. Any disputes arising out of or related to these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with internationally recognized arbitration rules.
You agree to waive any right to a jury trial or to participate in a class action lawsuit. Before initiating arbitration, you agree to attempt to resolve the dispute informally by contacting winall customer support.
winall reserves the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes.
If you do not agree with the revised Terms, you must cease using the Platform and may close your Account by contacting customer support.
You may close your Account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you via your registered payment method, subject to completion of any pending wagering requirements and verification checks.
winall reserves the right to suspend or permanently close your Account if:
If your Account is suspended for cause, winall reserves the right to void all pending bets, confiscate bonus funds, and forfeit any winnings derived from prohibited activities. Deposits made through legitimate means may be refunded at our discretion.
If you have any questions, concerns, or complaints regarding these Terms or your use of winall, please contact our customer support team:
Our Indonesian-speaking support team is here to assist you with any issues related to your Account, deposits, withdrawals, bonuses, or technical problems.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and winall regarding your use of the Platform and supersede all prior agreements, understandings, or representations.
By using winall, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing winall as your trusted online gaming platform.
All users must be 21+ and complete KYC verification before withdrawals are processed.
Multiple accounts are prohibited. Use accurate information and keep your login credentials secure.
Withdrawals are processed within 5 minutes to your verified bank account or e-wallet. No hidden fees from winall.
All bonuses have transparent wagering requirements and validity periods. Read bonus terms before opting in.
Set deposit limits, loss limits, and session reminders. Self-exclusion available anytime through support.
Contact our Indonesian-speaking support team anytime via live chat or email for assistance.
Our customer support team is here to clarify any aspect of our Terms & Conditions. We believe in transparency and want you to feel confident using winall.
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